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Frequently Asked Questions

Answers to questions that keep our customers coming back


faqHow When / can I pay? 

Usually, there must be a deposit of 30 or 50% in order to get a confirmation of the reservation. This transfer is best to do via Western Union. It is also possible to have an ordinary ban transfer to our Brazilian Bank. The rest of the payment will be charged at the check-in. 

Where to find the key?

The key you get at the handover of the apartment on arrival.

Can I extend my stay?

If the apartment is available after your booking period, you we will extend your booking. Otherwise, we will offer you interesting alternatives. 

Is it possible to have an early check-in/ late check-out?

(The plane comes early in the morning in Rio.) 

If the apartment is available early in the morning, it's not a problem. Please, inform/ agree in advance.  

What do I have to pay beside the rent?

If your stay exceeds two weeks, the electricity and gas will be charged separately. The counters are checked on arrival and on departure.

From when to when is high season? 

High season is from October to March. For the New Year and Carnival tips, special conditions apply. (Normally only bookings with a minimum stay of 10 days are accepted.) If there is a Mega Event in Rio (like international conference, Rock in Rio, ...), the prices use to be the similar like at Carnival or New Year.

Does the the apartment have an internet connection?

If not mentioned in the details section of the apartments, there is internet in the apartment. In any case, there is the possibiliy of obtaining a wireless modem. 

What does Carnival package mean?

For Mega events, over New Year's Eve and Carnival, the apartments are usually rented for 10 days or more. So, a package price for 10 nights are charged, even if the booking period is shorter. 

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